Privacy Policy

At, we respect the privacy of our users and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose personal information when you access or use our website or purchase products or services from us. Please read this Privacy Policy carefully.

Information We Collect

We only collect personal information that is necessary, relevant, and adequate to provide you with our products and services. The types of information we collect may include contact details such as your name, email address, postal address, and phone number. We also collect payment information such as credit card number and billing address when you make purchases on our website.

For prescription medication orders, we collect relevant prescription information such as medication names, dosages, prescribing doctor details, and pharmacy details to fulfill and dispense your order. We may also collect basic health information like medical conditions, allergies, age, and gender if required for validating and processing prescription orders safely.

To understand website usage and improve the user experience, we collect website analytics data like IP address, pages visited, browser type, links clicked, and referring website.

How We Use Your Information

We use the information we collect only for intended and legitimate purposes such as:

  • Processing and fulfilling orders for medications and other products purchased on our website. We use your shipping, payment, prescription, and account details to complete transactions.
  • Verifying prescriptions and ensuring safe dispensation of prescription medications ordered through our pharmacy. We confirm validity and accuracy of prescription details with your doctor’s office if needed.
  • Communicating with you regarding your orders, product shipments, requests, and account status through email, phone, SMS or account portal messages.
  • Providing customer support and responding to inquiries submitted via email, contact forms, phone, chat or social media channels.
  • Analyzing website usage data and trends to improve our website design and user experience. We track patterns like Visit durations, popular site sections, error pages etc. to optimize site performance.
  • Personalizing promotions and website content like banners, suggestions, and ads to match your interests and orders. We try to showcase relevant products without being intrusive.

Who We Share Your Information With

We do not sell or rent your personal information to third parties for marketing or advertising purposes. The instances where we may share your information include:

  • With third party service providers and contractors that perform services on our behalf, such as payment processors, shipping agents, marketing providers, and website analytics companies. These third parties are only provided the minimum amount of information necessary, do not have rights to use it beyond the contracted service, and are required to have appropriate security measures.
  • With prescription drug manufacturers, wholesalers, insurers, intermediaries, and software providers, but only for legitimate purposes allowed under healthcare regulations such as medication dispensation, reimbursement, adverse event reporting, and fraud prevention.
  • With regulators, law enforcement agencies, courts, and other government authorities if required for an investigation, compliance, or other legal matter regarding our pharmacy operations. Requests are carefully evaluated before any customer information is disclosed.

Your Rights and Choices

At, we aim to be transparent and offer you meaningful privacy choices such as:

  • Opting out of non-essential communications like promotional emails, surveys, and marketing calls. You can unsubscribe easily via email footers or update communication preferences in your account.
  • Modifying or deleting certain account information by logging into your account or contacting customer support. Note that we may retain information if necessary for healthcare compliance.
  • Downloading certain account information like order histories and health profiles upon request to customer support.

Data Security and Retention

We utilize appropriate physical, technical, and administrative safeguards to protect the personal information we collect and process. Measures include encrypted data transmission, periodic penetration testing, restricted data access, secure data destruction protocols, and ongoing security awareness training for our employees.

We aim to retain personal information only as long as required for business, regulatory, or legal needs. Typically information is retained for the duration of your account lifespan plus a limited period post account closure to handle claims, queries, or investigations.

Changes to this Policy

We may occasionally update our Privacy Policy to accommodate new technologies, industry practices, and regulatory requirements. We will post any modifications prominently on our website. For significant changes, we may additionally inform users directly or require renewed consent. Please check back regularly for updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Data Protection Officer:

Agere Pharma
208 Muir Dr, St. Albert, AB T8N 1G3, Canada

Email: [email protected]
Phone: 1 (613) 4168 55

Effective Date: January 1st, 2023