At AgerePharma.com, we strive to ensure complete customer satisfaction with every order. However, if you are dissatisfied with your purchase for any reason, you may return it to us for a full refund, exchange, or store credit. This policy outlines the details, conditions, and process for returns and refunds on our website orders.
When Can You Return an Order?
As per our policy, customers can return their orders within 15 calendar days from the delivery date for a refund or exchange. We provide a hassle-free returns process if you change your mind, received an incorrect or damaged product, or any other valid reason within this timeframe.
Do note returns are only accepted on unopened products with original packaging and labels intact. For prescription medications, no returns can be facilitated due to strict healthcare regulations – but reach out to our support team regarding any issues with prescribed orders.
How to Initiate a Return?
To start a return, please contact our Customer Experience team via email, phone, chat, or by logging into your account. Provide your complete order details such as:
- Full Name
- Order Number
- Items to be returned
- Reasons for return
Our team will verify your request, send you a Return Merchandise Authorization (RMA) form if approved, and provide further instructions customized to your situation on how to return via mail or courier.
Return Shipping Costs
Customers need to bear the shipping charges for returning items back to our returns processing center. We recommend sending returns via trackable shipping method with insurance for your protection.
Once received and validated by our team, we will process refunds per this policy. If a return is rejected due to ineligibility or policy violation, we will communicate the reasons and ship the package back at the customer’s expense.
Refund Method and Timelines
Once your return is successfully received and approved, refund amounts will be credited via the original payment method used to place your order. Here are the typical timelines:
- Credit Card Payments: Refunds are typically credited back within 5-7 business days from return approval. Actual timing depends on your bank’s processing times.
- PayPal transactions: Refunds back to PayPal wallet get processed quicker – within 1 business day after approval.
- Other forms: For other modes like checks, money orders etc. refunds are initiated within 5 business days via mail. Contact our team regarding any preferred expedited options.
Exchanges
If you would prefer an identical replacement item instead of refund, let our team know when initiating the return – and we will ship the exchanged piece once the original is delivered back to us. This allows continuity of your treatment plans. Applicable refund policy terms like return windows, shipping costs etc. still apply.
Exceptions & Restrictions
While we try to accommodate every valid customer return, certain item categories like prescription medications, custom orders, perishable or exclusive products cannot be returned due to compliance or inventory considerations.
Additionally, specific product manufacturers enforce no-return policies on certain merchandise – reach out to our support team regarding item eligibility before expecting returns. We also reserve rights to refuse returns in cases like:
- Return window expired
- Product damaged after delivery
- Missing original labels, tags, or packaging
- Opened supplements/vitamins etc.
Review our website, account statements, bills etc. thoroughly before placing orders – as post-purchase change of mind is not sufficient grounds for returns eligibility per our policy. For any disputes or clarifications, our Customer Experience team is happy to assist you.
Contact Our Support
Should you face any difficulties with our returns portal, need information on your case status or eligibility of an item, require assistance on optimal refund methods or any other query – please contact our stellar Customer Experience team:
Email: [email protected]
Phone: 1 (613) 4168 558
We will respond to all inquiries within 24 business hours and help resolve your concerns.